Joy is a workplace mediator, arbitrator and conflict resolution specialist who skillfully combines almost 30 years’ of expertise in employment and labour law with 20+ years of leadership to support workplace parties through conflict management and resolution. Joy knows firsthand the importance of conflict resolution and management in the workplace, and the significant negative consequences of dysfunctional relationships and mismanagement of conflict. She offers a range of neutral third party services, including facilitation, mediation, arbitration and med/arb. Joy also advises workplaces on harassment/discrimination and bullying policies and programs.
Joy began her career in employment and labour law with Osler Hoskin & Harcourt in 1991, representing employers in the public and private sectors in a wide range of matters including collective bargaining, arbitration, wrongful dismissal, human rights, and workplace safety. She joined The Regional Municipality of York in 1997 as Director, Employment & Labour Law and was appointed Regional Solicitor in 2004. Joy spent many years as lead negotiator for York Regional Police Services Board and was an active representative of the Big 12 Police Boards. She had a leading role in the development of York Region’s paramedic services following the download to municipalities in 2000, implementation of job evaluation and pay equity for York Regional Police, and development and implementation of the Region’s harassment and discrimination policies.
In 2014, Joy was appointed Commissioner of the Legal & Court Services Department. She was an active member of the Senior Management Team and was responsible for over 200 union and non-union staff. Throughout her career at York Region, Joy had a leading role in a HR and labour relations initiatives not only for the Region but also across the municipal and public sector. She is a frequent speaker on a variety of HR and labour relations matters, and and is often called upon to consult on the development of provincial policy and legislation.
After a long and rewarding career in the public service, Joy launched her own practice as a mediator, arbitrator and conflict resolution facilitator in early 2020. In January 2021, Joy was appointed as a Special Advisor on Respect in the Workplace in the Office of Commissioner of the Ontario Provincial Police, leading a comprehensive review and update of the OPP's Respectful Workplace/Harassment Policy and Program.
Joy’s expertise includes specialized knowledge of emergency services: fire, paramedic services and police services. She understands the operational, legislative and workplace culture influences in these sectors and can apply her experience to assist these workplace parties with their unique challenges.
Joy has extensive knowledge and experience in business continuity planning, emergency management and response, and workplace restoration. She was a key team member in York Region’s response to SARS, H1N1, a lengthy transit strike, and responses to natural disasters. Joy is able to assist workplace parties with a range of conflicts that arise in planning for, managing and recovering from emergencies.
Joy holds a B.A and LL.B. from Queen’s University, a Master Certificate in Municipal Management from York University, Schulich School of Business, and a Certificate in Conflict Resolution from the Canadian Collaborative for Engagement and Conflict Management (CECM). Joy is a member of the Law Society of Ontario, Ontario Bar Association (ADR Section), the ADR Institute of Ontario/Canada, and the Workplace Investigator Network.
Hulton Workplace Resolutions relies on the 3 key principles of equity, empathy and respect for all workplace participants to assist workplace parties in conflict management and conflict/dispute resolution